Chatbots

We develop chatbots tailored for both internal and external use. We have experience building chatbots for small to enterprise organisations. Some examples of chatbots we've created include HR employee self-service bots, IT helpdesk troubleshooting bots, customer support bots and travel booking assistance bots. The process for building chatbots is described below. 

We will lead meetings with the stakeholders to gain insights into the chatbot's purpose. This will allow us to identify the requirements, define the bot's functionality, response mechanisms, and determine where the bot will be accessed. 

Our experts will work with you to build the knowledge base from which the chatbot will learn. This is a key phase for building chatbots, we identify the different areas or tasks that the chatbot should address and learn from. 

We employ an agile approach in managing our projects, emphasising trust and transparency as core principles. Our commitment to delivering high quality extends to every aspect of the project, including delivery, communication, and feedback. Alex and Charlie are renowned for their excellence in project execution and will take the lead in overseeing the projects. Additionally, we have a team of dedicated specialists to ensure high-quality outcomes throughout the entire process. 

Our team of experts will develop a solution and will have regular demos and reviews for you to provide your feedback. This will allow you to optimise the solution to the way you work. 

We firmly believe in the importance of adoption and training when introducing new applications to a business. Therefore, we are committed to offering training for your employees, which can include user guides, instructional videos, and/or in-person walkthroughs. Our dedicated team will be there to assist you during your go-live process.

We provide ongoing support packages to ensure your projects continue to thrive post-deployment. Our team of experts is committed to maintaining the smooth operation of your solution, promptly addressing any issues, and offering expert guidance whenever you require it.